Phone coverage built for independent HVAC companies

Never Lose an HVAC Lead After Hours

Blue Superstar answers your HVAC calls when you can’t, captures the customer’s service details, and sends the lead directly to you.

Start Your 7-Day Free Trial See How It Works

For U.S. HVAC teams with 1–20 people$199/month after trialSetup and testing included

Example lead summary

After hours · 8:42 PM

INBOUND HVAC CALL“My AC stopped cooling.”

Captured

CustomerJordan M.

LocationAustin · 78704

IssueNo cooling

Caller-stated urgencyNeeds a call tonight

OWNER ALERT · EXAMPLE

New HVAC lead
Jordan in 78704 reports no cooling and requested a callback tonight. Notification method is confirmed during setup.

Illustrative example. Actual call handling and notifications depend on the agreed setup and tested phone route.

Keep the call from becoming a lost lead.

Busy on a job?Calls can be answered.

Caller needs help?Details get captured.

Sounds urgent?Your team gets a priority flag.

Features & rollout status

Useful call coverage now. A clear roadmap for what comes next.

We will confirm the exact setup for your business before a trial begins. Pilot capabilities are enabled only after the call and notification path is tested with you.

Available NowComing in Full Rollout · Early Access

Available Now01

Answer and capture the call

Core receptionist and lead-intake workflows are available for a guided pilot, with business-specific setup and testing.

24/7 AI phone answeringConfigured hours and call routing confirmed before launch
After-hours call coverageFor calls routed to the agreed answering workflow
HVAC lead qualificationAsk what the caller needs and whether they are requesting service
Customer information collectionName, callback number, address, city, ZIP, issue, urgency, and callback preference
Basic HVAC issue classificationFor example: no cooling, no heat, leak, noise, or maintenance
Service-area ZIP checkingAvailable now with configurable setup for your approved service area
Safety and emergency hazard recognitionCaptures caller-stated hazards and flags urgency; not emergency dispatch or safety advice
Owner SMS lead notificationsThe SMS route is agreed and tested for each setup
Incomplete-call lead capturePreserves available lead details when a caller hangs up early
Call recordingAvailable through the calling platform; customer-facing access is being surfaced
Call transcriptionAvailable through the calling platform; customer-facing access is being surfaced
AI call summaryAvailable through the platform; presentation in the customer experience is being refined
Business-hours and after-hours call flowsAvailable now with configurable setup for your hours and routing rules

Coming in Full Rollout · Early Access02

Scheduling, visibility, and integrations

These items are on the product roadmap or offered only through limited early access. They are not included as live features unless confirmed in writing for your setup.

Live human transferWarm transfer and configurable escalation rules
Real-time calendar availabilityCheck open times against a connected calendar
Automatic appointment bookingBook a confirmed slot based on business rules
Customer Confirmation SMSEarly access for service-request confirmations
Appointment Confirmation SMSEarly access alongside automated booking
Lead HistoryView and manage prior call leads in one place
Lead StatusNew, Contacted, Booked, and Lost workflow statuses
Daily and weekly reportsSee call volume, captured leads, and follow-up status
Holiday rulesSeasonal schedules and holiday handling
Google Calendar integrationCalendar connection for availability and bookings
Jobber IntegrationComing in full rollout
Housecall Pro IntegrationComing in full rollout
ServiceTitan IntegrationComing in full rollout
CRM / Webhook IntegrationComing in full rollout for selected systems
Multiple Locations / Multiple NumbersComing in full rollout for growing HVAC teams

Emergency handling: the assistant can record and flag what a caller says. It does not assess medical or property danger, provide emergency instructions, dispatch technicians, or guarantee a response. Your team remains responsible for follow-up and emergency procedures.

How it works

From missed call to a clear next step.

A practical setup for busy owners and small office teams—without asking you to build an AI system yourself.

Forward Missed or After-Hours Calls

Keep your current number and route only the calls you want Blue Superstar to handle through the agreed setup.

AI Qualifies the HVAC Lead

The receptionist captures contact details, service address or ZIP, the HVAC issue, and caller-stated urgency.

You Get the Lead Instantly

Owner SMS notifications deliver the captured lead details so your team can decide what to do next.

Follow Up When It Makes Sense

Call the customer back on your schedule. Automated booking and calendar availability remain Early Access.

Made for the field

Built around the way a small HVAC shop works.

For owner-led U.S. heating and cooling businesses with 1–20 people—especially when the owner is quoting jobs, driving, or working on equipment while customers keep calling.

Keep your current workflow

We agree on your number and routing before anything goes live.

Capture the details you need

Collect caller information and service needs in a consistent format.

Know the next step

Get a lead alert and follow up based on your own availability and policies.

Straightforward pricing

Reliable phone coverage, without hiring another receptionist.

Start with a guided 7-day trial. Before it starts, we confirm the call route, supported features, notification method, and the expected fit for your call volume.

✓ Setup and test included✓ No paid start before scope is agreed✓ Pilot capabilities confirmed in advance

HVAC RECEPTIONIST7-Day Free Trial

^$199/month

For one small HVAC business. Plan scope is confirmed before your trial begins.

Guided AI receptionist pilot
HVAC lead questions and customer detail capture
Caller-stated urgency flagging
Tested owner notification route
Business-specific setup and workflow adjustments
Roadmap items only when explicitly available to your account

Start Your 7-Day Free Trial No credit card is requested through this website.

Clear before you start. We’ll confirm what is working in your pilot, any phone or message charges, and whether your requested features are available.

7-Day Free Trial

See how your HVAC calls are handled before you decide.

Tell us about your business. We’ll confirm fit, supported features, setup requirements, and the next available guided-pilot start date.

Send your requestShare your business name, service area, and best callback number.

Agree on scopeWe confirm the phone route, call flow, notification method, and what is available now.

Test your trialWe test the agreed workflow before it handles real customer calls.

START WITH A CONVERSATION

Request your HVAC trial

The button opens a ready-to-send email. We’ll reply within one business day. Your trial does not start until scope and setup are agreed.

Start Your 7-Day Free Trial

CONTACTblue.superstar.hr@gmail.com

FAQ

Questions owners ask first.

Need a detail that is not listed? Send us a note and we’ll answer directly.

blue.superstar.hr@gmail.com

Is every feature on this page live today?

No. The Available Now section describes guided-pilot capabilities, enabled only after your business-specific call and notification route is configured and tested. The Early Access section is on the roadmap or limited to accounts where availability is confirmed in writing.

What does the $199/month include?

The plan is intended for one small HVAC business and includes a guided setup, call-flow configuration, testing, and agreed pilot capabilities. We confirm call volume, phone or message charges, and exact scope before the trial begins.

What happens during the 7-day free trial?

We agree on a small pilot scope, configure and test the call flow, then let you review the agreed service for seven days. No paid service starts until the scope and next steps are clear.

Can it book appointments right now?

Real-time calendar checks and automatic appointment booking are roadmap or early-access capabilities. Do not assume they are included in your pilot unless we confirm availability in writing.

How does it handle emergencies?

It can capture caller-stated urgency and flag the lead for your team. It does not dispatch a technician, assess danger, provide emergency instructions, or guarantee that someone will respond.

Will it replace our phone number?

We confirm the call-routing method during onboarding. We will not change your phone service until the routing plan and test steps are agreed with you.

Does it connect to Google Calendar or HVAC software?

Google Calendar and HVAC business-system integrations are planned for full rollout or early access. We will confirm a specific integration before representing it as available for your business.

What happens when I answer the call myself?

Your normal answering flow stays in control. Blue Superstar handles only the calls routed to the agreed missed-call or after-hours workflow.

What happens after hours?

The configured after-hours flow answers, captures the HVAC service request and customer details, checks the available service-area rules, and sends the lead to the owner.

What information does the AI collect?

Name, callback number, service address, city or ZIP, HVAC issue, caller-stated urgency, and callback preference, based on your configured workflow.

What happens if a caller hangs up early?

Available details can still be preserved and sent as an incomplete-call lead so you have a chance to follow up.

Can I choose my service ZIP codes?

Yes. Service-area ZIP rules are available through configurable setup; this does not imply a complete self-service dashboard.

Can I cancel?

Yes. You can cancel before the next billing period. We will confirm billing and any usage-based phone or messaging charges before the trial begins.

Does it record or transcribe calls?

Call recording, transcription, and AI summaries are available through the calling platform and are being surfaced conservatively in the customer experience. Lead-history tools remain in rollout. Any recording workflow must be explicitly configured and reviewed for applicable consent requirements before use.

Contact Blue Superstar

Let’s see if the pilot fits your shop.

Share your service area, team size, and how you handle calls today. We’ll respond within one business day.

Email Blue Superstar